Effective Date: July 20, 2025
Welcome to VocBase! These Terms of Service ("Terms") govern your access to and use of the VocBase platform and services (collectively, the "Service"), operated by VocBase(“VocBase”, “we”, “our”, or “us”).
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.
VocBase is a customer insights platform that helps product teams gather, centralize, and analyze customer feedback from various tools (e.g., Zendesk, Intercom, Slack, Linear) using AI-powered insights to guide product decisions.
You must be at least 18 years old and have the authority to enter into these Terms. If you are using VocBase on behalf of an organization, you agree to these Terms on its behalf.
You are responsible for safeguarding your login credentials and for any activity under your account. Notify us immediately of any unauthorized use.
You retain ownership of the data you submit to VocBase. We process your data solely to provide and improve the Service. We do not sell your data. For more information, see our Privacy Policy.
Important note on GDPR: While we take data privacy seriously and follow industry best practices, VocBase is not yet fully compliant with the General Data Protection Regulation (GDPR). If your organization requires GDPR-compliant processing or data residency guarantees, please reach out to us before onboarding.
You agree not to misuse the Service. For example, you must not:
Access to some features may require a paid subscription. You agree to pay all applicable fees. Subscriptions renew automatically unless cancelled. You may cancel at any time via account settings. Refunds are not guaranteed.
We may suspend or terminate your access if you violate these Terms. You may also cancel your account at any time. Upon termination, your access is revoked, but you may export your data within a reasonable period.
We strive to keep VocBase available but cannot guarantee uninterrupted or error-free service. Features may change at any time with or without notice.
VocBase is provided “as is.” We disclaim all warranties, including implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, VocBase is not liable for indirect, incidental, or consequential damages resulting from your use of the Service.
We may update these Terms from time to time. If changes are significant, we will notify you. Continued use of the Service means you accept the updated Terms.
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
Questions about these Terms?
📩 support@vocbase.com