Getting Started with VocBase

Welcome to VocBase! This guide will walk you through everything you need to know to start connecting the dots between customer feedback and business impact.

What is VocBase?

VocBase is a unified customer insights platform that centralizes feedback from all your channels and transforms it into actionable intelligence. Instead of hunting through Zendesk tickets, Intercom chats, and Slack threads, you get a single source of truth that ties customer voices directly to revenue and product decisions.

How VocBase Works

1. Collect Feedback

VocBase automatically gathers customer feedback from multiple sources:

  • Support tickets from Zendesk and Intercom
  • Feature requests from Linear
  • Customer conversations from Slack
  • Survey responses and manual feedback
  • Revenue data from Stripe

2. Analyze & Prioritize

Every piece of feedback is enriched with customer context:

  • Account revenue and plan tier
  • Customer lifetime value
  • Churn risk indicators
  • Product usage patterns

3. Take Action

Turn insights into product decisions:

  • Prioritize features by business impact
  • Push validated requests to Linear or Jira
  • Track customer sentiment over time
  • Measure the impact of product changes

Quick Start: Your First 15 Minutes

Step 1: Choose Your Plan

Start with our Free plan (250 feedback items/month) or upgrade to Starter ($20/month) for unlimited integrations and premium AI models.

Step 2: Connect Your First Integration

Pick your primary customer communication channel:

For Support Teams:

For Product Teams:

For Revenue Analysis:

Step 3: Set Up Your Workspace

Once connected, VocBase will automatically:

  • Import your existing feedback data
  • Process and categorize conversations
  • Generate initial insights and trends
  • Create your unified feedback dashboard

Available Integrations

Customer Support

  • Zendesk - Support tickets, customer conversations, and satisfaction scores
  • Intercom - Live chat, customer messages, and user attributes

Product Development

  • Linear - Feature requests, bugs, and development workflow
  • Slack - Customer mentions, team discussions, and feedback threads

Revenue & Analytics

  • Stripe - Customer revenue, subscription data, and churn analysis
  • Google Sheets - Custom data import and export workflows

Key Features to Explore

Once you're set up, explore VocBase's key features:

Knowledge Base

Centralized repository of all customer feedback, searchable and filterable by source, sentiment, and customer value.

Feedback Desk

Manual feedback collection tool for capturing insights from calls, meetings, and other offline interactions.

VocBase Dashboard

Real-time analytics showing feedback trends, customer sentiment, and business impact metrics.

Best Practices for Success

Start Small, Scale Up

  1. Begin with your primary customer communication channel
  2. Let VocBase process 1-2 weeks of data
  3. Add additional integrations based on initial insights
  4. Gradually involve more team members

Regular Review Rhythm

  • Daily: Check new high-priority feedback from valuable customers
  • Weekly: Review trending topics and sentiment changes
  • Monthly: Analyze the impact of product changes on customer satisfaction

Team Alignment

  • Share insights with product, engineering, and customer success teams
  • Use VocBase data in roadmap planning meetings
  • Set up Slack notifications for urgent customer feedback

Need Help?

  • Free & Starter Plans: Email support at hey@vocbase.com
  • Professional Plans: Priority support with faster response times
  • Enterprise Plans: Dedicated support and custom integration assistance

Ready to start? Sign up for VocBase and connect your first integration in under 5 minutes.

Next: Choose your first integration from our integration guides or explore our key features.