Knowledge Base

This guide provides a comprehensive overview of the Knowledge Base module, from setup to daily use. It is intended for product managers, designers, researchers, and support agents who want to leverage the knowledge base to drive product decisions.

Introduction

The Knowledge Base is a powerful tool that allows you to centralize your product and company information. By using the Knowledge Base, you can:

• Create a single source of truth: Store all your product and company information in one place, ensuring that everyone on your team has access to the same information.
• Enrich feedback with context: Automatically enrich customer feedback with product and company context, enabling you to make more informed decisions.
• Generate enhanced analyses: Use AI to generate in-depth analyses of your competitors, including pricing comparisons, feature gap analyses, and strategic recommendations.

Setting Up the Knowledge Base

Setting up the Knowledge Base is a simple process. Here's how to do it:

1. Set Your "Own Company": Before you can start adding documents, you need to set your "own company." This is the company that the knowledge base will be about. You can do this by going to Settings > Knowledge Base and clicking Set Own Company.
2. Add Documents: Once you have set your "own company," you can start adding documents to the knowledge base. You can add documents in two ways:
   • Upload a file: Click the Upload File button to upload a file from your computer.
   • Add a URL: Enter a URL in the text box and click Add URL to scrape the content of the URL.

The Knowledge Base Dashboard

The Knowledge Base dashboard provides a comprehensive overview of your knowledge base. Here's a breakdown of the key components:

• Stats: This section shows you a variety of stats about your knowledge base, including:
  • Company Profile Completeness: A score that represents how complete your company profile is.
  • Document Health: A score that represents the health of your documents.
  • Enhanced Analyses: The number of enhanced analyses that have been generated.
• Recommendations: This section provides you with recommendations on how to improve your knowledge base, such as:
  • Improving your company profile.
  • Adding more documents.
  • Fixing document errors.
  • Generating an enhanced analysis.

Enhanced Analysis

The enhanced analysis feature allows you to generate in-depth analyses of your competitors. Here's how to use it:

1. Select a Competitor: From the Knowledge Base dashboard, select a competitor from the list of companies.
2. Generate Analysis: Click the Generate Analysis button to generate an enhanced analysis of the selected competitor.
3. View Analysis: Once the analysis is complete, you can view it by clicking the View Analysis button. The analysis will include the following information:
   • Pricing Comparison: A comparison of your competitor's pricing to your own.
   • Feature Gap Analysis: An analysis of the features that your competitor has that you don't, and vice versa.
   • Positioning Differences: An analysis of how your competitor's positioning differs from your own.
   • Competitive Threats: A list of the competitive threats that your competitor poses to your business.
   • Opportunities Identified: A list of the opportunities that your competitor's product or strategy presents for your business.
   • Strategic Recommendations: A list of strategic recommendations on how to compete with your competitor.

Troubleshooting

If you encounter any issues with the Knowledge Base, here are some common problems and their solutions:

• Unable to add a document:
  • Invalid URL: Ensure that the URL you are trying to add is valid and publicly accessible.
  • File Type Not Supported: If you are uploading a file, ensure that it is a supported file type (e.g., PDF, DOCX, TXT).
• Enhanced analysis is not generating:
  • Not Enough Data: Ensure that you have added enough documents to the knowledge base for the selected competitor.

If you continue to experience issues, please contact us for assistance.