Churn Prevention

Spot and stop churn before it starts. VocBase helps you keep a finger on the pulse of customer happiness by centralizing all feedback and support signals. When a valuable customer starts raising repeated concerns – whether through multiple Zendesk tickets, low NPS feedback, or a stray comment in Slack – VocBase flags it. Your team can proactively address the issue, reach out with a solution, or adjust the product roadmap to prevent that customer (and others like them) from churning. By tying customer feedback to account value, VocBase ensures at-risk accounts get the attention they need before they head for the exit.