Customer Health Monitoring

Monitor customer sentiment and health trends. VocBase isn’t just about feature requests – it’s an early warning system for customer satisfaction. By unifying qualitative feedback (like complaints, compliments, and suggestions) across tools, VocBase paints a rich picture of customer sentiment. Track trends over time: see if product changes are improving sentiment or if new pain points are emerging. Filter feedback by account tier or value to spot if high-revenue clients are growing frustrated. With a clear view of customer health, your product and success teams can intervene early, address systemic issues, and measure the impact of improvements on customer happiness and retention.