How to Share Feedback Themes to Slack

This guide provides a comprehensive overview of how to share Feedback Themes and insights directly to your Slack channels. It is intended for product managers, designers, researchers, and support agents who want to streamline their workflow and keep their team informed about the latest customer feedback.

Introduction

The ability to share Feedback Themes and insights directly to Slack is a powerful feature that allows you to keep your team in the loop about the latest customer feedback. By sharing to Slack, you can:

  • Keep your team informed: Share important feedback with your team in real time, so that everyone is on the same page.
  • Spark conversations: Start conversations about customer feedback and work together to find solutions.
  • Streamline your workflow: You no longer need to manually copy and paste feedback into Slack. With the click of a button, you can share a Feedback Theme and all its context to a Slack channel.

The Process

Sharing a Feedback Theme to Slack is a simple process. Here's how to do it:

  1. Navigate to the Feedback Dashboard: From the main dashboard, click on Feedback Dashboard in the sidebar.
  2. Select a Feedback Theme: Find the Feedback Theme that you want to share to Slack.
  3. Click the "More" button: Click the three dots on the right side of the Feedback Theme card to open the actions menu.
  4. Click "Share on Slack": In the actions menu, click Share on Slack.
  5. Confirmation: The Feedback Theme will be shared to the default Slack channel for your workspace.

Troubleshooting

If you encounter issues with sharing Feedback Themes to Slack, here are some common problems and their solutions:

  • Unable to share to Slack:
    • Slack Integration: Ensure that you have connected your Slack account.
    • Permissions: Ensure that you have the necessary permissions in Slack to post messages to the selected channel.

If you continue to experience issues, please contact our support team for assistance.