How to Create Linear Issues from Feedback Themes

This guide provides a comprehensive overview of how to create Linear issues directly from Feedback Themes. It is intended for product managers, designers, researchers, and support agents who want to streamline their workflow and ensure that customer feedback is directly linked to their development process.

Introduction

The ability to create Linear issues directly from Feedback Themes is a powerful feature that allows you to bridge the gap between customer feedback and your development process. By creating a Linear issue from a Feedback Theme, you can:

  • Ensure that customer feedback is not lost: By creating a Linear issue, you can be sure that the feedback will be tracked and addressed by your development team.
  • Provide your development team with context: The Linear issue will automatically include a summary of the feedback, as well as a link back to the Feedback Theme, so that your development team has all the context they need to understand the issue.
  • Streamline your workflow: You no longer need to manually copy and paste feedback into Linear. With the click of a button, you can create a Linear issue and link it to the relevant feedback.

The Process

Creating a Linear issue from a Feedback Theme is a simple process. Here's how to do it:

  1. Navigate to the Feedback Dashboard: From the main dashboard, click on Feedback Dashboard in the sidebar.
  2. Select a Feedback Theme: Find the Feedback Theme that you want to create a Linear issue from, and click on it to view the details.
  3. Click "Create Linear Issue": In the Actions section of the Feedback Theme page, click the Create Linear Issue button.
  4. Customize the Issue (Optional): A dialog will appear where you can customize the issue's title, description, priority, and labels. By default, the issue will be pre-populated with information from the Feedback Theme.
  5. Click "Create Issue": Click the Create Issue button to create the Linear issue.

Troubleshooting

If you encounter any issues with creating Linear issues from Feedback Themes, here are some common problems and their solutions:

  • Unable to create Linear issue:
    • Linear Integration: Ensure that you have connected your Linear account.
    • Permissions: Ensure that you have the necessary permissions in Linear to create issues.

If you continue to experience issues, please contact our support team for assistance.